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Field Service Tech I

Date: Nov 16, 2018

Location: Brooklyn, NY, US, 10301

Company: IGT

Req #: 58995

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Principal Duties and Responsibilities

  • Perform troubleshooting, maintenance, preventive maintenance  and installation of  lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location
  • Follow company policies to accurately confirm, accept and close service calls via automated dispatch system
  • Appropriately document service activity according to site policy
  • Process and maintain consumables inventory according to site policy
  • Properly package and ship defective self-service equipment to central repair facility
  • Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location
  • Accurately maintain, stock and document equipment, parts and consumables inventory
  • Document retailer installation, changes and removals
  • Follow procedures for returning defective materials to Central Repair facility (RMA Process)
  • Adhere to IGT’s Customer Service Best Practices
  • Adheres to all safety policies and procedures.
  • Produce various reports to management, such as preventive maintenance completions, vehicle accident, and  Field Service activities
  • Adhere to fleet and vehicle maintenance policies including vehicle care/organization.
  • Practice defensive driving
  • Understand and adhere to lottery rules and regulations


  • High school degree or GED equivalent required.
  • 1 or more years of experience in a customer service related position and 1 or more years of experience in technical repairs
  • Experience working with electronics and electromechanical devices required.. 
  • Experience working with communications and IP based technology preferred.
  • The incumbent  must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.  
  • All candidates must pass criminal, education and employment background checks mandated by state lotteries and may be required to pass credit checks (varies by state).
  • Physical (% time: travel, operating machinery, environmental etc.)
  • Travel: Majority of time is spent in the field driving from one location to the other servicing terminals.
  • Physical Requirements: Must be able to climb a ladder, and lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).  Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and  work with  moving parts and electrical current. May work at heights (rooftop)  for installation of equipment,  work in close quarters and/or; be exposed to inclement weather during some installations.
  • Successful candidates must satisfactorily meet IGT’s pre-employment reference and background checks and any applicable pre-placement physical and drug testing requirements.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Staten Island
Nearest Secondary Market: New York City

Job Segment: Electrical, Facilities, Engineering, Operations

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