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Account Development Manager

Date: Nov 21, 2018

Location: Lacey, WA, US

Company: IGT

Req #: 58675

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

The Account Development Manager (ADM) is responsible for the overall facilities management account and direction of operational services for the assigned state. Responsibilities will include: data center operations, network communications, software services, retailer hotline support, field services, marketing, warehouse and distribution, instant ticket tel-sell, administration and overall growth of the account. The incumbent is also responsible for the optimal use of resources to maximize sales and profit potential and to meet all contractual obligations and service level commitments.
Principle Duties and Responsibilities:

  • Develops and executes short-term and long-term strategic plans, and annual goals to achieve our Lottery customer's overall business and sales objectives.
  • Achieves established budgeted revenues and profit margins for all product lines within the jurisdiction.
  • Develops and maintains positive relationships by demonstrating a clear "Customer First" attitude and ensuring that philosophy permeates the entire operation's mindshare.
  • Negotiates major requirements, deadlines and concerns with lottery officials. Leads in the introduction of new games and system enhancements.
  • Engages and oversees vendor relationships and/or third-parties for services that may be outsourced.
  • Leverages corporate resources to facilitate data-driven analysis to support sales growth opportunities
  • Sustains and builds customer satisfaction with the Company's products and services.  Engages customer's participation in evaluating operational scorecard metrics and bi-annual customer satisfaction survey.
  • Leads local procurement activity response to defend, optimize and grow IGT's business footprint.  Positions IGT for favorable consideration.
  • Manages a diverse staff and focuses on development to reach their full potential.


  • Four-year degree in related field, or equivalent level business experience.
  • 3 - 5 years’ experience in operations/management 
  • Proven success in developing and maintaining positive client support relationships.
  • Competency: Business Acumen, Customer Focus, Decision Making, Ensure Execution, Exercise Influence, Fostering Innovation, Integration and networking, Managing Change, People Management & Development, Self-Management, Vision & Strategic Thinking.



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Olympia
Nearest Secondary Market: Tacoma

Job Segment: Developer, Manager, Marketing Manager, Procurement, Data Center, Technology, Management, Marketing, Operations

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