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Logistics Coord III

Date: Dec 4, 2018

Location: Lansing, MI, US

Company: IGT

Req #: 59051

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

This position is works with the Lottery, and core game installations, conversions and removals. Position is responsible for providing first line point of contact to coordinate all scheduled activities with emphasis on meeting monthly, quarterly and annual targets. This position will at times act as the communication liaison working with all involved departments to ensure IGT and the customer’s goals are met. This position will respond to, resolve and document all incoming cases reported by customers via telephone, web, and other support channels as required. 

The position facilitates prompt, open, complete and direct communication with customers while coordinating IGT installations, removals, conversions, PM’s, etc. Ensures IGT and customer expectations are aligned.

Responsibilities:

  • Service processes include, creating service cases for service calls, track service tickets and follow through to ensure customer satisfaction. Supports IGT’s National Call Center requests.
  • Coordinates all field service activities including training, special projects as directed by immediate supervisor, and in collaboration of all other departments where necessary. (Some travel may be required to train on equipment.)
  • Schedules the removal of all instant ticket product for out of business, change of ownerships, temporary closures.
  • Track and maintain FST vehicle inspection reports.
  • Monitors and places orders for equipment supplies based on usage
  • Updates SAP on machine transfers, installations, conversions, software changes, revoked software replacement, and other activities involving premium merchandise and serialized or peripheral equipment. Maintains equipment counts and serial numbers of all equipment.
  • Uses SAP to create and administer equipment delivery for the field installation of IGT products and systems. Coordinates delivery of products to match customer requested delivery date.
  • Consistently updates all customer scheduling service activities in SAP in alignment with SLA’s, utilizing the proper SAP codes to reflect the status of all deliveries and installations.

Requirements:

  • Associates/Bachelors Degree with emphasis in a technical field is preferred or a comparable combination of experience and education. Degree or certification in Gaming-related field highly preferred
  • At least 1 - 3 years of experience in customer service, help desk, and/or call center support.  Experienced working with ERP, CRM, Knowledgebase, and Portal applications.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Lansing

Job Segment: Logistics, ERP, SAP, Inspector, CRM, Operations, Technology, Quality

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