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Field Service Tech I

Date: Nov 25, 2018

Location: Las Vegas, NV, US

Company: IGT

Req #: 58278

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Provides customer service and performs a variety of duties related to the installation, troubleshooting, maintenance, removal, and repair of Electronic Gaming or Lottery Devices and all related systems, equipment and signs. 


Job Responsibilities

  • Troubleshoot, maintain, install, remove, upgrade, convert and repair Electronic Gaming Devices and or Lottery Devices and all related systems, equipment and signs

  • Accurately and timely open, track, report and close all assigned activity in the Customer Relations Management system (CRM)

  • Provide excellent customer service

  • Identify non-compliance issues and report to Supervisor/Manager

  • Gather information, report, and escalate product concerns to Field Service Management

  • Maintain all required inventory and process usage as required

  • Comply with all safety requirements

  • Comply with all vehicle, maintenance and driving requirements

  • Work under limited supervision for assigned tasks but may require additional guidance as needed

  • Adhere to Company, Lottery and/or Gaming regulations, requirements and policies

  • Adhere to payroll time entry guidelines

  • Interface as needed with third-party providers to troubleshoot equipment issues

  • Provide training on products to customers

  • Complete and maintain trainings and certifications as assigned

  • Competent in the use of internal systems and software applications (i.e. Customer Relationship Management databases)

  • Provide technical support and assistance at promotional events as requested


Minimum Requirements/Essential Functions

  • High School diploma or General Education Degree (GED)
  • Must be 21 years or older
  • Must be willing to submit to and pass a background investigation, MVR as required, Fit for Duty test (varies by jurisdictions), and credit checks may be required (varies by jurisdictions) 
  • Must possess a valid driver’s license in the state in which the employee resides
  • Must possess a clean driving record that meets the requirements within the Company’s Fleet Policy
  • At least (1) year experience in customer service related position and in a related field
  • Must be able to obtain and retain any licensing in applicable jurisdictions
  • Experience in gaming and/or lottery industry preferred
  • Ability to work a flexible schedule including overtime, weekends, and holidays
  • Knowledge of Microsoft Word and Excel preferred
  • Basic computer and experience
  • Knowledge of basic electronics, networking, and communication equipment
  • Basic knowledge of dispatching systems where needed to accept/close service calls
  • Ability to travel as needed (frequency varies by job market)
  • Excellent verbal and written skills in order to facilitate interaction with customers
  • Ability to climb, lift and carry up to seventy pounds (70 lbs)
  • Must be able to climb ladders
  • Must possess hearing and vision faculties sufficient to perform essential functions
  • Ability to sit and drive or stand for prolonged periods of time when needed
  • Ability to work at heights or in close quarters when needed
  • Ability to work in inclement weather conditions when needed
  • Ability to work independently.  Self-Motivated
  • Ability to adjust to multiple demands, shifting priorities and rapid change
  • Ability to remain focused and perform well under pressure


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, free identity theft insurance, free hot and cold beverages, and access to on-site gym facilities (Providence Headquarters and West Greenwich).

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Las Vegas

Job Segment: Payroll, Testing, CRM, Technical Support, Finance, Technology

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