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Field Service Technician II - Montreal

Date: Nov 16, 2018

Location: Ottawa, ON, CA

Company: IGT

Req #: 58576

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

The SPIELO brand within IGT represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.

 

The Casino Services Field Technician is autonomous and responsible for all activities at Casino sites in the Greater Montreal Area.  Preparation, installation, troubleshooting to the component/circuit level.  Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.

 

DUTIES AND RESPONSIBILITIES

 

Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location

Makes pre-installation site assessments to identify parts and wiring requirements at customer location

Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional

Delivers and installs products on customer site

Installs system to system telephonic, ether net and wireless (S2S)

Installs game to system telephonic, ether net and wireless (G2S)

Installs game to game and bank to bank, telephonic, ether net and wireless (G2G)

Carries out assigned portion of hardware and software conversions and upgrades

Performs planned and preventative maintenance

Responds to customer issues for games and system interface

Supports software and system integration verification tests for jackpots

Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools

 

REQUIREMENTS

 

High school diploma or equivalent required

2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products

Experience with AC/DC fundamentals

Reading and translating wiring diagrams

Maintaining, repairing and troubleshooting to component/circuit level

Testing programs with verification devices such as Kobetron and Chip Comparator

Troubleshooting with input and output tests

 

Special Requirements:

Valid driver license and clean driving record

Able to obtain a Gaming License

Must be at least 21 years of age

Able to lift 50 lbs. or more

Pass a background check

Work overtime as required

Available to work on weekends

Able to stand for an eight-hour shift

Ability to travel and provide support as required

 

 

 

#LI-LC1

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.


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