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Order Fulfillment Rep I

Date: Dec 2, 2018

Location: Phoenix, AZ, US, 85040

Company: IGT

Req #: 57759

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Order Fulfillment Representative I  Part-time Position /Flexible Hours


Overview:  This position is responsible for performing all assigned duties related to the completion of a daily call file.  The perfect candidate will excel at creating positive relations, promote strong customer service, and provide information necessary to allow retailers to properly manage their on hand inventory of Instant Lottery Tickets.


Position Details: 

  • Manages assigned call file daily; contacts each retailer weekly to promote new products and place orders.
  • Works closely with assigned Lottery Territory Manager; communicate with them weekly and as needed, to discuss retailer needs/concerns and how you can work together to address the same.
  • Reviews and processes incoming ticket orders received from both Lottery Territory Manager and retailers; monitoring and tracking sales levels in order to better service assigned retailers; reviews on hand inventory, settlement history, product facings, and weekly sales averages to determine accurate distribution volumes.
  • Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions.
  • Is prepared at all times to answer inbound calls in addition to managing outbound call file.


Minimum Requirements:

  • High School diploma or GED required, Associates Degree preferred
  • Two years call center experience, preferable in a customer service / sales role
  • Proficiency in Microsoft Office applications
  • Professional phone etiquette

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Phoenix

Job Segment: Fulfillment, Operations

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