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Fraud Agent - 1st Shift

Date: Nov 24, 2018

Location: Providence, RI, US

Company: IGT

Req #: 58889

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Our new fraud agent will support a 24x365 operation for IGT. The main responsibilities will be to adhere to appropriate policies and procedures relating to fraud and potential fraud, whilst also taking responsibility for supporting and reviewing proactive processes and reports.

PRINCIPAL DUTIES AND RESPONSBILITIES

  • The main responsibilities of fraud co-ordinators will be to perform operational tasks determined by policies and procedures relating to fraud and potential fraud.
  • Undertaking operational risk management duties primarily focusing on: game play reviews, regulatory review procedures, credit card fraud and operational fraud
  • Ensuring key security and risk objectives are met by effective management of company and third party risk tools
  • Complete a variety of account and payment administration tasks relating to daily finance and client support queries
  • Managing player accounts including fund transfers, account privileges, payment requests etc.
  • Generate reports required. Assist in ensuring compliance with regulatory obligations
  • Responding to and challenging potential chargeback transactions
  • Processing debit/credit card, bank payment transactions in a timely manner in accordance with the company fraud/risk policy
  • Additional duties as required

Areas: Risk management, KYC, AML, Credit card fraud and Operation fraud.

REQUIREMENTS

  • Must be able to support 24/7 fraud operations
  • Excellent accuracy and attention to detail
  • Ability to multi-task and self-prioritise to ensure deadlines are met in a timely manner
  • Have an understanding of the unique qualities of working in a small, dynamic independent team
  • Ability to understand business needs
  • Excellent communication skills, with the ability to interact at all levels of the business
  • Previous experience within online fraud and payments industry is beneficial
  • Good knowledge of “Microsoft Office” applications such as; Word, Excel and PowerPoint

Ideal candidate:

  • A team player who enjoys researching and troubleshooting
  • Excellent customer care skills with an innovative and self-sufficient outlook
  • Commanding knowledge of Excel and previous experience within fraud environment would be advantageous
  • Flexible in approach to working hours in a semi-autonomous role
  • Have an understanding of the unique qualities to work in a small independent team with the ability to make on the spot decisions
  • Ability to work closely with other departments of the business to maximise player acquisition and retention
  • Advanced background check required (credit)

 

#di

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Job Segment: Law, Bank, Banking, Risk Management, Compliance, Legal, Finance

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