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Field Service Tech I

Date: Nov 30, 2018

Location: Tallahassee, FL, US, 32401

Company: IGT

Req #: 59037

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Field Service Technician Position (Panama City, Florida) - Entry Level

Provide entry level maintenance, installation and service of IGT equipment at Retailer (customer) locations.  Responds to dispatches and drives to customer locations within the greater Panama City, Florida area.  Delivers supplies to install, remove, or repair lottery equipment and communication devices.

Overall Purpose and Objective: 

  • Perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location
  • Follow company policies to accurately confirm, accept and close service calls via automated dispatch system
  • Appropriately document service activity according to site policy
  • Process and maintain consumables inventory according to site policy
  • Properly package and ship defective self-service equipment to central repair facility
  • Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location
  • Accurately maintain, stock and document equipment, parts and consumables inventory
  • Document retailer installation, changes and removals
  • Follow procedures for returning defective materials to Central Repair facility (RMA Process)



  • High school degree or GED equivalent required.
  • 1 or more years of experience in a customer service related position
  • 1 or more years of experience in technical repairs preferred or a demonstrated aptitude for trouble-shooting and repairing technical equipment
  • Minimum lifting requirement 75lbs
  • Must have the ability to climb ladders and work at heights, as well as, clearly differentiate colors
  • Candidate must reside in the greater Gainesville, Florida area
  • Ability to work autonomously, as well as, be a contributing member of a team
  • Must have a clean motor vehicle record (MVR), be able to pass a criminal background check, pre-employment physical and drug screening


Competencies: Communication, Customer Focus, Performance & Results Orientation, Personal Energy, Planning & Organization, Problem Setting and Solving, Self-Management, Team Working


IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and we create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

Nearest Major Market: Panama City

Job Segment: Facilities, Operations

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