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Fraud & Security Representative - Online Gaming

Date: Nov 27, 2018

Location: Toronto, ON, CA

Company: IGT

Req #: 58259

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

The SPIELO brand within IGT represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.


Overall Purpose and Objective:

Do you have the ability to work closely with others and are you passionate about trouble shooting?  Our Toronto location is currently looking to fill a Fraud and Security Representative position.  The main responsibilities will be to monitor end users’ activities and implement appropriate policies and procedures for managing risk to minimize fraudulent or illegal activities related to KYC, AML, Credit card fraud and Operation fraud.  This role will also be responsible for implementing and reviewing processes and reports, and recovery of losses caused by such activities


Duties and Responsibilities:


Undertaking operational risk management duties primarily focusing on: game play reviews, MLRO duties, credit card fraud and operational fraud

Ensuring key security and risk objectives are met by effective management of company and third-party risk tools

Complete a variety of account and payment administration tasks relating to daily finance and client support queries

Managing player accounts including fund transfers, account privileges and payment requests

Responding to and investigating potential chargeback transactions

Processing debit/credit card, bank payment transactions in a timely manner in accordance with the company fraud/risk policy

Ensure that current procedures and verification statues of accounts are followed and are in line with regulations stipulated by FINTRAC and AGCO


Nice to Have:


A high level of proficiency in Poker, as the role will involve reviewing game play activity for the purpose of identifying chip dumping, collusion etc.




Previous experience with online Credit Card fraud and payments industry would be an asset

Previous experience in a gaming or land based Casino environment is considered an asset

Excellent accuracy and attention to detail

Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner

Ability to understand and prioritize business needs

Excellent communication skills, both written and verbal, with the ability to interact at all levels of the business

Good knowledge of “Microsoft Office” applications such as; Word, Excel and PowerPoint

Knowledge of current laws, regulations, and common practices in the security field

The successful incumbent will be required to obtain the AGCO license





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

Job Segment: Bank, Banking, Risk Management, Security, Finance

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