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Product Trainer II

Date: Nov 24, 2018

Location: West Greenwich, RI, US

Company: IGT

Req #: 58645

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Product Trainer II


Job Description

The Trainer II is responsible for the delivery of domestic and international technical training activities that contribute to the implementation of Draw Based, Instant Ticket, Video Lottery and other Gaming systems and products. This position assists with the development of training courses and programs. Trainer II interfaces with lead project personnel, corporate support/supply personnel, and specific Lottery personnel, to plan training deliveries and suggest strategies to meet specific project objectives. This position is responsible for learning new systems, applications and products and how they integrate with specific job functions and business processes for a given customer. The Trainer II should be able to customize training programs and to prepare to deliver business analyst consulting services. The position will also involve assisting the customer in using the technology (i.e., provide short term End User support) for a limited time after training delivery concludes.


Principle duties and responsibilities

  • Prepare for and conduct training courses via methods such as instructor led training (ILT), Train-the-Trainer, on the job training (OJT) and virtual instructor led training online (VILT).
  • Participates in the development and validation of new training programs.
  • Support customers of all levels by learning customer-specific requirements to enhance training programs.
  • Track all training and testing data, provide status reports and training wrap-up reports to management.
  • Attend training classes as required to enhance expertise relevant to job activities and to achieve certification based on department standards.
  • Assists with the implementation and maintenance of training environments or setup of training equipment, dependent upon the domain-specific training.
  • Assists the Senior Trainers with the Training Needs Analysis/Business Analysis and costing processes.
  • Provides coaching and mentoring to the Trainer I position.
  • Project manage the development of electronic training support materials.
  • Thoroughly learn new software and hardware for gaming systems and products and impart knowledge to a variety of adult learners.
  • Participates in special projects that have a clear link or benefit to training, as assigned.
  • Performs additional duties and responsibilities as assigned.



  • Bachelor’s degree or equivalent years of experience  
  • Technical aptitude and professional presentation and customer service skills required.
  • On-line training experience a plus
  • Must have a minimum of 3-5 years of successful experience training/teaching adult learners in technical areas and systems.
  • Superior analytical, communications and organizational skills required.
  • Excellent working knowledge of computers and Microsoft Office Applications
  • Team Player and possess the ability to work independently, multi-task and operate within high performing teams.
  • Bilingual a plus but not required.



This position may require up to 75-85% domestic and some international travel.

Trainer may also be required to lift computer/training equipment up to 40lbs


Job Segment: Consulting, Business Analyst, Supply, Testing, Technology, Operations

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